vx

CONVERSATION STRATEGY
VOICE USER INTERFACE
CHARACTER DESIGN
SCRIPTING
PROTOTYPING

Conversation design intersects logic with creative writing. It’s where personality, character and story truly come to life, allowing the user to connect with product in the most naturally intuitive interaction known to us - our voice.

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Speech is one of the first skills
we acquire in childhood — 
and one of the last we lose
in our sunset years,
long after our vision
and motor skills begin to fade.

CONVERSATION TRUTHS.



conversations are not linear and logical

natural conversations flow like a river, into tangential streams, intents change with new thoughts.
conversations are nuanced with cultural context

language and speech are products of our experience, our environment, our subcultures and our social sphere.

conversations are crucial

language is the backbone of communication,

conversations are not formal
we can't speak like robots, because we don't speak to robots.

no two conversations are alike
There are multiple ways of saying what we mean, and getting what we want.


PLATFORMS


Dialogflow


Adobe XD

Invocable

Voiceflow

Botsociety

Illustrator

CLIENTS

CITY OF MELBOURNE

DESIGN process

DISCOVER |
/
DEFINE |
/
DESIGN |
/
DELIVER |
/
Market research
User researchD
Design research
CUSTOMER JOURNEY MAPPING
EXPERIENCE / PRODUCT STRATEGY
business canvas MAPPING
Interpret findings
Frame opportunities
Define  vision for the product/service.
Strategy and plan; why and how.
sketching
CO-DESIGN WORKSHOP
USER PERSONAS
USER FLOWS / JOURNEY MAPPING
SITEMAP / IA
PRELIM WIREFRAMES
PROTOTYPE
USER TESTINg
REFINE AND BUILD
SHIP
CLIENTS
AGENCIES
START-UPS
UXVR