CONVERSATION STRATEGY VOICE USER INTERFACE CHARACTER DESIGN SCRIPTING PROTOTYPING
Conversation design intersects logic with creative writing to bring together personality, character and story - to connect with product in the most naturally intuitive interaction known to us - our voice.
Speech is one of the first skills we acquire in childhood — and one of the last we lose in our sunset years, long after our vision and motor skills begin to fade.
conversations are not linear and logical natural conversations flow like a river, into tangential streams, intents change with new thoughts. conversations are nuanced with cultural context language and speech are products of our experience, our environment, our subcultures and our social sphere. conversations are crucial language is the backbone of communication,
conversations are not formal we can't speak like robots, because we don't speak to robots. no two conversations are alike There are multiple ways of saying what we mean, and getting what we want.
Market research User researchD Design research CUSTOMER JOURNEY MAPPING EXPERIENCE / PRODUCT STRATEGY business canvas MAPPING
Interpret findings Frame opportunities Define vision for the product/service. Strategy and plan; why and how.
sketching CO-DESIGN WORKSHOP USER PERSONAS USER FLOWS / JOURNEY MAPPING SITEMAP / IA PRELIM WIREFRAMES PROTOTYPE